Returns

If you are not satisfied with your order, you will need to send us an email at mvlsupplies@gmail.com within 7 days of the delivery date with the exception of Hair Wigs. For Hair Wigs, you must send us an email within 3 days of the delivery date.

Once we receive your email, we will send you a return slip. Any returns without a return slip will be denied and returned back. Returned items must be new and resellable condition. Items that are open or used cannot be returned. Items must be mailed and postmarked within 7 days of recieving the return slip.There will be a standard restocking fee of 15% of the purchased item.

DISCLAIMER : PLEASE READ BEFORE SUBMITTING THE RETURN REQUEST

  • Returned item(s) must be package neatly and damage proof through it travels. If the item(s) returned completed damaged due to inadequate packaging, there will be a restock fee up to 75%. Returned orders without the Return Slip will be refused and sent back.

  • There will be a 15% stocking fee for all returned items except for exchange.

  • Non-Returnables: Any kind of odors such as smoke, perfume, sprays, or any hair products.

  • A refund minus the shipping fee will be issued for all Unclaimed, Return To Sender, Insufficient Address packages.

  • Any package(s) that are unclaimed, returned to seller or insufficient address will be refunded except for shipping and handling fee.

  • All clearance/specials sales are FINAL and are not eligible for returns.

  • The customer must pay for the returned shipping unless there was an error, defective from the seller or item(s) was damaged from shipping.

If the return or exchange items was due to damaged from shipping. Customer must provided proof with pictures of the damaged package to mvlsupplies@gmail.com.

If the customer cannot provide proof of the damage shipment, customer must pay for the returned shipping.

  • Item(s) that are defected or an error on the order upon receiving, please contact us immediately with the order number and the defected/error pictures.

  • For Hair Wigs - Slight differences in length, color or feel texture are not considered manufacturer's defects. Such returns are subject to restocking fee.

  • Customer must provide tracking information via email to ensure that MVL Supplies will recieve the delivery. This is required for ALL returns.

  • All refunds will be process within 5 - 7 business days.